Looking for Answers?
We know that when you’re gearing up for the hunt, clear answers matter. Our FAQ covers everything from orders and shipping to product care and sponsorships. If you need additional assistance, please contact our team at orders@combatwaterfowl.com, and we’ll be happy to help.
PRODUCTS
Our tees are screen-printed on quality brands such as, but not limited to Next Level Apparel and Comfort Colors. Our hats feature premium embroidery and patchwork on a variety of brands, such as Richardson. Specific materials and styles may vary by product.
We do our best to restock your favorites as quickly as possible! However, some items are limited-run and may not return once they’re gone. Subscribe to our newsletter and follow us on social media to stay up to date on restocks, new drops, and daily announcements.
SHIPPING
Most orders go out within a few business days. During high-volume periods (holiday seasons, Black Friday, etc.) there may be delays — we’ll always try to keep you updated.
We ship to all 50 states and Canada. For shipping to other countries or U.S. territories, email orders@combatwaterfowl.com with your location and let us know whether your order is retail or wholesale. Our team will be happy to help!
Shipping costs vary depending on your location, package size, and carrier. The final shipping price will be displayed at checkout before you complete your order.
If your package is lost or arrives damaged, please email orders@combatwaterfowl.com with your order number, shipping details, and photos of any damage. Our team will work with the carrier to find the best resolution, including a replacement or refund when applicable.
RETURNS, EXCHANGES & REFUNDS
Returns are accepted within 30 days of receiving your order. Items must be unworn, unwashed, undamaged, and returned in their original packaging with tags attached. Qualifying returns are eligible for store credit or a refund to the original payment method. Cash refunds are not available.
Exchanges are accepted on applicable merchandise within 30 days of receiving your order. Items must be unworn, unwashed, undamaged, and returned in their original packaging with tags attached. Please email orders@combatwaterfowl.com for more questions concerning exchanges and our team will be happy to help!
Log into your customer account, select “My Orders,” and click “Return Items.” Follow the steps to generate your return request through our self-return system. If you have not received a return approval within 3 days of submitting your request, please email orders@combatwaterfowl.com for assistance.
Customers are responsible for all return shipping costs unless the return is due to an error on our end. If you receive an incorrect or defective item, please contact orders@combatwaterfowl.com, and our team will assist you with a replacement.
Once your return is received, we will inspect it to confirm that all items are unworn, unwashed, and in their original condition. Approved refunds or store credit will be processed within 5 to 7 business days. Refunds will be issued to the original payment method, while store credit will be sent to the email address associated with your order.
ORDERS & PAYMENT
We accept Visa, Mastercard, American Express, Discover, ShopPay, and PayPal at checkout.
We process orders quickly to get your gear on the way. If your order has not shipped, please contact orders@combatwaterfowl.com as soon as possible, and we will do our best to make the requested change. Once an order has shipped, it cannot be changed or canceled; you will need to submit a return or exchange request after receiving it.
Yes! If you’re a retail store or want to purchase in bulk, visit the Wholesale Page for more information, or email wholesale@combatwaterfowl.com to discuss pricing, terms, and catalog options.
Yes! As a veteran-owned company, we’re proud to offer a special discount to active-duty service members and veterans. Please email orders@combatwaterfowl.com with valid proof of service, and our team will provide you with a promotional code. Please cover any sensitive personal information before sending over your documentation.
BRAND, COMMUNITY & LEGAL
We love supporting our community and review each request individually. To request a donation, sponsorship for a club or event, or brand partnership, please send the details to orders@combatwaterfowl.com for consideration.
No. You may not use the Combat Waterfowl name, logo, graphics, or content without prior written permission. You may not reproduce or resell Combat Waterfowl-branded merchandise without an approved vendor or wholesale agreement. Unauthorized use or resale is strictly prohibited.
Our site uses SSL encryption to secure all transactions, including names, addresses, and credit card data.
We are committed to protecting your privacy. Our website may collect and use personal information to process orders, provide customer service, prevent fraud, improve our website, and support marketing efforts. Information may be shared with trusted service providers or when required by law. Please review our full Privacy Policy for details about data collection, cookies, advertising, retention, and your privacy rights.
Contact Us
For additional questions or assistance, contact us at:
Phone
Monday through Friday: 9:00 AM to 5:00 PM
Saturday: 9:00 AM to 3:00 PM
Order and Product Support
Wholesale and Retailer Inquiries
Marketing and Collaboration Inquiries
Order Returns
Combat Waterfowl LLC
127B Garnet Lane
Jacksonville, NC 28546
